In case you choose to buy a product using 'SuperCoins Price', SuperCoins earned will be based on the actual amount paid for the product excluding the SuperCoins.
Non-Bank offers- An order will be eligible for a non-bank offer if the total order value including SuperCoins meets the offer value as defined in the terms and conditions.
Bank offers - An order will be eligible for a bank offer if the total order value excluding SuperCoins meets the offer value as defined in the terms and conditions.
The option to transfer SuperCoins to a different Olax account is not available at the moment.
SuperCoins is first of its kind rewards system as part of Olax Plus program that can be used to redeem exciting rewards. Stay tuned to know more.
SuperCoins calculation happens at the order level. You will get to know about the SuperCoins deducted after you've cancelled or returned an item as it will be recalculated on the basis of the updated order value.
Looks like you have an old version of the Olax app installed on your phone. Please update your app to the new version to access and shop for refurbished products on Olax.
Yes, you can filter the refurbished products based on their grades in the 'Refurbished Zone' on Olax
No, refurbished products cannot be searched by their product names. However you can view the list of refurbished products by typing 'refurbished' in the search bar or by visiting the 'Refurbished Zone'.
Each refurbished product is assigned a grade and you can find the details about the grade under the 'Grade' tag. For more information on various grades, please visit the 'Refurbished Zone' on Olax.
Sellers decide the price of the refurbished product as per the grade which is arrived at based on the time period of product's usage and the appearance as a result of wear and tear.
A refurbished product is a pre-owned product that has been tested for optimal performance and functionality while being covered by a specific warranty provided by the seller. These products are classified under various grades as per their condition and you can know more details by visiting the 'Refurbished Zone' on Olax. You can distinguish refurbished products from new products by looking for a 'Refurbished' tag that is present for all refurbished products near the product name
No, items cannot be added to an order after it is placed.
Yes, you can choose not to accept the order. If you have already paid for the order, it will be refunded to the original payment source.
Yes, you can. But if the new order value of the items you wish to keep is below Rs. 500, shipping charges will be applicable. In case, the order value falls below Rs. 150, your order will get cancelled.
You can track your order from the 'My Orders' section of your Olax account.
You can shop for your day-to-day essentials on Olax Quick by following these steps:
1. Visit the 'Olax Quick' section
2. Add items to your cart and build a basket worth minimum Rs. 150 to continue with your order. If the order value is more than Rs. 500, it will be eligible for free delivery
3. Choose your preferred time slot for delivery
4. Proceed to choose your preferred payment mode and place your order
Olax Quick is available on our app (Android, and iOS), mobile site as well as our website.
Olax Quick is a new delivery service that guarantees express delivery within 30 minutes as well as slotted delivery of items for categories like grocery, fresh fruits and vegetables, lifestyle, and mobiles
You can pay part of the amount through your wallet and the remaining through any other prepaid payment modes like Credit/Debit Cards, and Olax Gift Cards.
Please note that wallet cannot be combined with Cash/Card on Delivery (CoD) payment mode for now, and bank offers will not applicable for partial payments from the wallet.
No, as per company policy, such items are not eligible for discounts under exchange offers. You can also refer to the 'Exchange Offers' section in the 'Terms of Use' page for more details.
Currently, sellers on Olax only ship within India.
Items marked as 'Preorder' or 'Forthcoming' are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you've pre-booked them.
Yes, it's necessary to log into your Olax account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You'll have access to a personalised shopping experience including recommendations and quicker check-out.
Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.
You could see different prices for the same product, as it could be listed by many Sellers
Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.
The 'Save Card' option lets you save your credit/debit cards on your Olax account. This helps you complete your transactions in a quick and easy way.
A card label is a name you give to your card while saving it on Olax.
This helps in identifying the card at the time of making a payment. Even if you don't specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown
You can specify a card label at the time of saving a card on Olax through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on Olax.
You can write to corporatesales@Olax.in for your corporate gifting requirements.
A greyed out and disabled 'Cancel' button can mean any one of the following:
1. The item has been delivered already
OR
2. The item is non-refundable (e.g. Gift Card)
You can raise a request to return your items with these simple steps:
1. Log into your Olax account
2. Go to My Orders
3. Click on 'Return' against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Olax account.
Yes, the freebie has to be returned along with the product.
No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.
The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:
Category
Products that can’t be returned
Auto Accessories
Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Automobiles
Cars, Mopeds, Motorcycles and Scooters
Bath and Spa
Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby Care
Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Products
Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer Accessories
Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and Nutrition
Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
Fashion
Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear Accessories
Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening Products
Plant Saplings, Plant Seeds and Soil Manure
Health Care
Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home Products
Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
Hygiene
Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Innerwear
Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Jewellery
Coins
Music Instrument Accessories
Mouthpiece Cap/Pad/Set, Oils and Polish
Party Supplies
Balloons, Candles, Cut-outs, Decoration articles and Whistles
Festive Supplies
Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal Care
Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
Pet Supplies
Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual Wellness
Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators
Kindly always check a product's Returns Policy on the product page. Click here to view the Returns Policy.
Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details
An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Flipkart account.
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders
Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.
Do not worry,the delivery agent will try to pick up again on the next working day.
Yes. You can schedule the pickup date based on your convenience
In case of cash on delivery,you will have to provide a bank account number for the refund.
For replacement/exchange,you will be given an alternate product for the returned product.
Place a return request in the My Orders page. You will get an option to choose refund/replace/exchange as per our return policy.
Place a return request in the My Orders page. You will get an option to choose refund/replace/exchange as per our return policy
Do not worry,the delivery agent will try to deliver again on the next working day. You can also call the delivery agent to get the latest delivery update
Go to My order in your Olax account to find details for all your orders.
You can track the location of your package by entering your tracking ID
Go to My order in your Olax account to track your package
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